Customization Approval:

• Before processing a custom order, Ada Aziza obtains explicit approval from the customer regarding the design, size, and other customization details. This approval can be documented through emails, order forms, or a written agreement.

Non-Refundable Deposit:

• We require a non-refundable deposit when placing a custom order. This deposit covers the cost of materials and labor involved in creating the custom outfit and is not returned if the customer decides to cancel the order.

No Returns for Change of Mind:

• Due to the personalized nature of custom outfits, we are not accepting returns for changes of mind or if the customer is dissatisfied with the design, color, or other subjective elements after initial approval.

Quality Assurance:

• Ada Aziza ensure that each custom outfit meets quality standards. If there are defects or errors in the customization that are the fault of the store, we are willing to address and rectify the issues or offer full store credit.

Returns for Defects or Errors:

• If the custom outfit has defects or errors that are a result of the store's mistake, we are willing to accept returns, provide a replacement. Customers need to notify the store of any issues within a month.

Size Adjustments:

• In cases where the outfit does not fit due to an error on the store's part (e.g., incorrect measurements), the store may offer size adjustments or alterations at no additional cost.

Communication:

• We maintain open lines of communication with the customer throughout the customization process and we will be responsive to inquiries and concerns. Email us at info@adaaziza.com

Timeline for Returns:

• The return policy lasts within a month of receiving the outfit. 

Shipping Costs:

• Clarify whether the customer or the store is responsible for return shipping costs. In the case of defects or errors on the store's part, the store may cover the return shipping expenses.